DriverArmor

Refund Policy

Last updated: May 9, 2026

Summary

Compliance assessments and defense services are non-refundable once the report has been generated or delivered. Pre-delivery refunds are available within 24 hours of purchase if no work has been performed.

1. One-Time Services (Assessments, Defense Reports)

Before report delivery: Full refund available within 24 hours of purchase if no compliance analysis has been generated. Contact support@driverarmor.ai with your order confirmation.
After report delivery: Non-refundable. Our AI analysis and report generation begin immediately upon purchase. Once a report has been generated — even partially — the service has been rendered.

2. Subscription Services (When Available)

Cancellation: Cancel anytime. No cancellation fees.
Prorated refunds: Not available. Your access continues through the end of the current paid period.
Downgrade: Takes effect at next billing cycle.

3. Stripe Processing Fees

Stripe payment processing fees are non-refundable in all cases. These fees are charged by Stripe at time of transaction and are not returned upon refund.

4. Disputed Charges

If you believe a charge is incorrect, contact support@driverarmor.ai before initiating a chargeback with your bank. We resolve most billing issues within 24 hours. Chargebacks initiated without contacting us first may result in account suspension.

5. Exceptions

If our service experiences a technical failure that prevents report delivery, we will either re-generate the report at no cost or issue a full refund. Technical failures are determined at DriverArmor's discretion.

6. How to Request a Refund

Email support@driverarmor.ai with:

Your name and email used at purchase
Order confirmation or invoice number
Reason for refund request

Approved refunds are processed within 5-10 business days to the original payment method.